SaaS

Concept

AI in Customer Support (2026)

Intercom Fin's 50% resolution rate, Klarna's rollback lesson, Zendesk AI agents, and what actually works when LLMs meet angry customers.

Workflow

Build Support Ticket Triage + Draft Reply

An automation that classifies incoming tickets, routes them, pulls account context, and drafts replies your agents review before sending.

Case Study

Case Study: RAG Docs Chatbot Shipped in 3 Weeks

How a 12-person B2B SaaS team shipped a cited docs chatbot that deflected 34% of support tickets — without hiring an ML team.

Interview

Design a multi-tenant RAG platform where each customer uploads private documents.

Tests isolation, scale, and SaaS thinking — the shape of most enterprise AI products.